Privacy Policy

05th March, 2026

1. Introduction

Pinder’s Ferry Boat Service (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our ferry services, visit our website, or interact with us.

As a family-owned business serving the communities of Abaco and Grand Bahama for over three decades, we understand the importance of trust and confidentiality in our service to our passengers.

2. Information We Collect

Personal Information

When you purchase tickets, book charters, or interact with our services, we may collect:

  • Identity Information: Full name, date of birth, government-issued photo ID (required for check-in)
  • Contact Information: Phone number, email address, physical address
  • Travel Information: Departure port, destination, travel dates, passenger details
  • Payment Information: Credit/debit card details, billing information (processed securely through our payment providers)
  • Special Requirements: Information about luggage, cargo, pets, or accessibility needs

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address and browser type
  • Device information
  • Pages visited and time spent on our site
  • Referring to website addresses
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

  • Process ticket purchases and bookings
  • Verify passenger identity at check-in (as required by our policies)
  • Communicate about your travel, including schedule changes, weather delays, or important updates
  • Provide customer service and respond to inquiries
  • Ensure safety and security of our passengers, crew, and vessels
  • Comply with legal and regulatory requirements
  • Improve our services and website functionality
  • Send important operational notifications (not marketing communications unless you opt-in)

4. Legal Basis for Processing (if applicable)

We process your personal information based on:

  • Contractual necessity: To fulfill our service agreement when you purchase a ticket
  • Legal obligation: To comply with maritime, safety, and immigration regulations
  • Legitimate interests: To operate our business safely and efficiently
  • Consent: Where you have given us explicit permission

5. How We Share Your Information

We may share your information with:

  • Government Authorities: As required by Bahamian law, maritime regulations, or immigration requirements
  • Service Providers: Trusted third parties who assist with payment processing, website hosting, or customer service (under confidentiality agreements)
  • Emergency Services: When necessary to protect the safety of passengers, crew, or the public
  • Legal Requirements: When required by law, court order, or governmental regulation

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

  • Secure encryption for online transactions
  • Restricted access to personal information (only authorized personnel)
  • Secure storage of physical and digital records
  • Regular review of our data collection, storage, and processing practices
  • Secure disposal of information when no longer needed

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy
  • Comply with legal obligations (maritime records, tax requirements)
  • Resolve disputes and enforce our agreements
  • Meet regulatory requirements

Typically, passenger records are retained for [specify period, e.g., 3-7 years] as required by Bahamian maritime and business regulations.

8. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access: Request copies of your personal information
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal retention requirements)
  • Restriction: Request restriction of processing your personal information
  • Objection: Object to the processing of your personal information
  • Data Portability: Request transfer of your information to another organization

To exercise these rights, please contact us using the information in Section 12.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Enhance user experience
  • Remember your preferences
  • Analyze website traffic and usage
  • Improve our services

You can control cookie settings through your browser. However, disabling cookies may affect your ability to use certain features of our website, such as online booking.

10. Third-Party Links

Our website may contain links to third-party websites (e.g., payment processors, weather services). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

For child passengers traveling on our ferries, we collect necessary travel information as part of the ticket purchase made by a parent or guardian.

12. International Data Transfers

As a Bahamian company serving routes between Abaco and Grand Bahama, we primarily process your information in The Bahamas. If we transfer your information to countries outside The Bahamas, we will ensure appropriate safeguards are in place to protect your information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will:

  • Post the updated Privacy Policy on our website
  • Update the “Last Updated” date
  • Notify you of significant changes via email or website notice when appropriate

We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Pinder’s Ferry Boat Service

For Crown Haven, Abaco:

  • Phone: (242) 577-6016
  • Address: Crown Haven Government Dock, Abaco, Bahamas
  • Operating Hours: 6 AM – 7 AM, 1 PM – 2:30 PM daily

For McLean’s Town, Grand Bahama:

  • Phone: (242) 353-3062
  • Address: McLean’s Town Government Dock, Grand Bahama, Bahamas
  • Operating Hours: 7 AM – 8:30 AM, 2 PM – 4 PM daily

General Inquiries:

  • Phone: (242) 577-6016 or (242) 557-6624
  • Email: [email protected]
  • Website: https://pindersferry.com

15. Data Protection Officer (if applicable)

For data protection inquiries, you may contact our designated privacy representative at the contact information provided above.

16. Complaints

If you believe we have not complied with this Privacy Policy or applicable data protection laws, please contact us first. We will investigate your concern and work to resolve it. You also have the right to lodge a complaint with the relevant data protection authority in The Bahamas.

By using our services or website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described herein.